Support That Turns Shoppers
Into Fans.
AOUNIC gives ecommerce brands a world-class outsourced support team — via chat, email, and social media. Starting at $699/agent/month.
KPIs That Actually Move
AOUNIC clients see measurable improvements across every key support metric — within the first 60 days.
Average increase in Customer Satisfaction Score
Drop in Dissatisfied Customer rate
Faster first response across all channels
More issues resolved on the first interaction
Reduction in average handle time per ticket
Boost in repeat purchase rate
Up & Running in Days
From kickoff to live support — our onboarding is fast, structured, and painless.
Tell Us Your Needs
Share your brand, volume, channels, and hours — we design the perfect support model for you.
We Onboard Your Team
Your dedicated or shared agents are trained on your products, tone of voice, and processes.
Go Live & Scale
Support starts flowing. Monthly reports keep you in the loop. Scale up or down anytime.
Built for Ecommerce
Not a generic BPO. We are specialists built around the needs of online retail brands.
24/7 Always-On Coverage
Round-the-clock support across time zones — your customers never wait, even on weekends and holidays.
Ecommerce Specialists
Agents trained on order management, returns, tracking, and high-volume seasons.
Multi-Channel Fluency
Seamless coverage across chat, email, and all major social platforms.
Instant Scalability
Ramp up for peak seasons or back down in seconds — no HR headaches.
Transparent Partnership
Real-time dashboards, monthly KPI reports, and a dedicated account manager.
Quality Assurance
QA audits, coaching, and SOPs keep every interaction consistent and on-brand.
One In-House Agent Costs $57,000+/year
Salary · FICA taxes · Health insurance · 401(k) · Paid time off · Recruitment & training
AOUNIC starts at just $699/agent/month — that's a potential saving of $45,000+ per year per agent.
Calculate My SavingsReady to Transform Your Support?
Join ecommerce brands saving thousands monthly while delivering exceptional customer experiences.