Scaling Your Support
While You Scale Your Brand.
AOUNIC gives ecommerce brands a world-class outsourced support team — via chat, email, and socials. Starting at $699/agent/month.
What We Deliver
AOUNIC brands get world-class support infrastructure — here's what we commit to.
Customer Satisfaction Score we aim to deliver
Target first response time on live chat
Round-the-clock support availability
Chat, email, and social media — all covered
Compared to hiring US-based in-house agents
From kickoff to live support for your brand
Up & Running in Days
From kickoff to live support — our onboarding is fast, structured, and painless.
Tell Us Your Needs
Share your brand, volume, channels, and hours — we design the perfect support model for you.
We Onboard Your Team
Your dedicated or shared agents are trained on your products, tone of voice, and processes.
Go Live & Scale
Support starts flowing. Monthly reports keep you in the loop. Scale up or down anytime.
Built for Ecommerce
Not a generic BPO. We are specialists built around the needs of online retail brands.
24/7 Always-On Coverage
Round-the-clock support across time zones — your customers never wait, even on weekends and holidays.
Ecommerce Specialists
Agents trained on order management, returns, tracking, and high-volume seasons.
Multi-Channel Fluency
Seamless coverage across chat, email, and all major social platforms.
Instant Scalability
Ramp up for peak seasons or back down in seconds — no HR headaches.
Transparent Partnership
Real-time dashboards, monthly KPI reports, and a dedicated account manager.
Quality Assurance
QA audits, coaching, and SOPs keep every interaction consistent and on-brand.
One In-House Agent Costs $57,000+/year
Salary · FICA taxes · Health insurance · 401(k) · Paid time off · Recruitment & training
AOUNIC starts at just $699/agent/month — that's a potential saving of $45,000+ per year per agent.
Calculate My SavingsReady to Transform Your Support?
Join ecommerce brands saving thousands monthly while delivering exceptional customer experiences.