Support That Fits Your Business
From shared agents on a budget to fully dedicated 24/7 teams — AOUNIC has a model for every ecommerce stage.
Get a Custom QuoteChoose Your Staff Model
Two engagement models — built around your volume and brand needs.
Shared Staff
Your brand shares a pool of trained agents with other ecommerce clients. Ideal for lower-volume brands or those just starting out with outsourced support.
- Lower monthly cost
- Instantly available — no ramp-up delay
- Perfect for up to ~500 tickets/month
- Scales automatically during spikes
Dedicated Staff
Your own exclusive team of agents who work only for your brand. Deep product knowledge, consistent tone, and full accountability.
- Agents know your brand inside-out
- Consistent customer experience
- Full-time equivalent productivity
- Ideal for 500+ tickets/month
Coverage Hours
Pick the schedule that matches your customers' expectations.
Business Hours
9am – 6pm, Mon–Fri
Standard weekday coverage for brands with typical support volumes. Ideal for B2C brands with domestic US customers.
Extended Hours
8am – 10pm, Mon–Fri
Broader daily coverage capturing evening shoppers and late queries without going full 24/7.
5 Days / Week
24 hrs a day, Mon–Fri
Round-the-clock weekday support. Never miss a customer during the work week, regardless of time zone.
7 Days / Week
Business hours, 7 days
Weekend coverage included. Ecommerce never sleeps — and neither does your support team.
24 / 5
24 hrs a day, Mon–Fri
Full overnight and daytime coverage on weekdays — serving global customers across every time zone.
24 / 7
Always on, every day
The gold standard. Maximum coverage, zero gaps. Perfect for high-volume brands with international customers.
Channels We Manage
High-quality async support where your customers actually are.
Live Chat
We manage your website chat widget (Intercom, Zendesk, Gorgias, Tidio, and more). Real-time responses that convert and retain.
Email Support
Full inbox ownership with SLA-driven response times. We triage, respond, escalate, and close — all within your brand voice.
Social Media
DMs, comments, mentions — we manage them all. Proactive engagement on Instagram, Facebook, TikTok, and X.
What We Handle
Every ecommerce support scenario — covered.
Not Sure Which Model Fits?
Book a free 20-minute consultation and we'll recommend the perfect setup for your brand.