Savings Calculator
See Exactly How Much You Save
The real cost of an in-house customer support rep in the US goes far beyond their salary. Here's the full picture — and how AOUNIC compares.
True Annual Cost Per CS Rep (United States)
Based on US Bureau of Labor Statistics + SHRM + Kaiser Family Foundation data
Base Salary (avg CS rep, US)
$3,500/mo$42,000/yr
Employer FICA Taxes (~7.65%)
$268/mo$3,213/yr
Health Insurance (employer portion)
$583/mo$7,000/yr
401(k) Match (3% of salary)
$105/mo$1,260/yr
Paid Time Off (15 days avg)
$202/mo$2,423/yr
Recruitment & Onboarding
$333/mo$4,000/yr
Equipment & Software
$200/mo$2,400/yr
Training & Ongoing Development
$125/mo$1,500/yr
HR Administration Overhead
$167/mo$2,000/yr
Total True Cost Per Agent
$5,483/mo$65,796/yr
This does not include management time, performance reviews, HR software, or turnover costs (avg CS rep tenure = 1.5 years).
Your Personalized Savings
Configure your AOUNIC team and see the savings instantly.
2
$1,299/agent/mo
Every AOUNIC agent includes all channels (chat, email, social). No per-ticket or per-channel fees.
Annual savings with AOUNIC
$100,416
Save 76% vs in-house
Monthly Cost Comparison
In-house (2 agents)$10,966/mo
AOUNIC (2 × Dedicated, Business Hours)$2,598/mo
Monthly savings$8,368/mo
Annual Totals
In-house total
$131,592
AOUNIC total
$31,176
With AOUNIC, you also avoid...
Months of recruitment & interviewing
Onboarding & training time
Turnover — avg CS rep leaves in 18 months
Managing HR, payroll, and benefits
Agent burnout & sick leave coverage
Software seat licenses
Performance management overhead
Scaling delays during peak season
Ready to Capture These Savings?
Book a free consultation and we'll walk you through the exact ROI for your brand.